Privacy Policy

01. Information We Collect

We collect information that you provide directly and information needed to operate our ecommerce services. Depending on how you use the website, this may include account, order, delivery, contact, cart, and technical information.

02. Account Information

When you create or manage an account, we may collect your name, username, email address, phone number, address or profile information, and authentication-related account information. Passwords are handled through the website’s authentication system and are not stored as plain text.

03. Order and Delivery Information

When you place an order, we may collect your full name, phone number, email address when provided, delivery address, district, thana or area, postal code where applicable, delivery zone, order notes, and details of the products ordered. Order records may include quantities, prices, delivery charges, totals, status, and history.

We use this information to process, confirm, prepare, deliver, support, cancel, return, exchange, and maintain records for orders.

04. Payment Information

Our current checkout process uses Cash on Delivery (COD). Customers pay for eligible orders when the order is delivered. Next Uniq BD does not currently request or store credit or debit card numbers through the website checkout. If additional payment methods are introduced, this Privacy Policy may be updated to explain how related payment information is handled.

05. Shopping Cart and Session Information

We use essential cookies and session technologies for core functionality, including maintaining a shopping cart, keeping authenticated users signed in, supporting checkout continuity, managing temporary website state, and helping protect the website. These technologies are necessary for ecommerce operation and are not described here as advertising tracking.

06. Abandoned Checkout Information

If you begin checkout without completing an order, information entered during checkout and information about items in your cart may be retained for a limited period. This may include your name, phone number, email, address, district, thana or area, postal code, cart items, quantities, subtotal, delivery charge, and estimated total.

We may use this information to maintain checkout continuity, provide support, prevent misuse, perform operational analysis, or follow up about an incomplete order where appropriate.

07. Contact Form Information

When you send us a message through the Contact page, we collect the name, phone number, email address when supplied, area, message, and submission date and time that you provide. We use this information to respond to inquiries, provide support, follow up about orders, handle complaints, and answer product questions.

08. Product Reviews

If you submit a product review, we may collect the review content, rating, reviewer name, email address when provided, review date, and related product information. Reviews may be displayed to help other customers evaluate products and to help us improve customer experience.

09. How We Use Your Information

We may use personal information to create and manage accounts, authenticate users, maintain carts, process and confirm orders, arrange delivery, communicate about order status, provide support, handle cancellations and returns, respond to contact messages, maintain business records, diagnose technical issues, protect website security, detect misuse or fraud, improve reliability and customer experience, and comply with applicable legal obligations.

10. Order Records and Information Sharing

We may maintain order and status history for fulfillment, delivery, customer support, returns, cancellations, accounting and business records, fraud prevention, and dispute resolution. We may share only the information reasonably necessary with courier or delivery providers, such as customer name, phone number, delivery address, and delivery-related order details.

Hosting, infrastructure, maintenance, security, and technical providers may process limited information when necessary to operate the website. We may also disclose information when reasonably necessary to comply with law or lawful requests, protect rights and safety, or detect and prevent fraud or abuse. Next Uniq BD does not sell or rent customers’ personal information to third parties.

11. Cookies, Advertising Measurement and Analytics

We use essential cookies and session technologies for authentication, cart and checkout functions, session continuity, security, and necessary website functionality.

We also use Meta Pixel and the Meta Conversions API for advertising measurement, attribution, campaign optimization, retargeting, and audience creation. Where applicable, relevant browser and server identifiers, event information, and ecommerce activity may be processed for these purposes.

12. Technical Information and Data Security

Our website infrastructure may process limited technical information, such as IP address, browser or device information, request date and time, requested pages, and error or security logs, when necessary to operate, secure, troubleshoot, and protect the service.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. No method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, business and accounting records, security, fraud prevention, dispute resolution, and applicable legal requirements. Different types of records may be retained for different periods.

14. Your Choices and Privacy Requests

Subject to applicable laws and legitimate record-keeping requirements, you may contact us regarding access to personal information, correction of inaccurate information, account or profile updates, account closure or deletion requests, questions about data use, and other privacy-related requests.

Certain transaction, security, accounting, fraud-prevention, or legally required records may need to be retained after an account closure or deletion request.

15. Children’s Privacy

Our website and ecommerce services are intended for general consumers and are not specifically directed to young children. We do not knowingly seek to collect personal information from children in circumstances where parental or guardian involvement is legally required.

16. Third-Party Links

Our website may contain links to third-party websites or services. Those third parties operate under their own privacy practices, and we are not responsible for their independent policies. Please review relevant third-party privacy policies before providing information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable requirements. When material changes are made, the updated version will be published on this page with a revised Last Updated date.

18. Applicable Law

This Privacy Policy is intended to be applied in accordance with applicable laws and regulations of Bangladesh relating to privacy, personal data, ecommerce operations, and consumer protection.